Refund policy

Last updated: June 25, 2026

This policy describes how returns, refunds, and replacements are handled for products purchased from ANTI Labs, a brand operated by Aarmy, Inc. ("ANTI Labs," "we," "us," or "our"). It applies to orders placed and shipped within the United States. By placing an order through our website, you agree to these terms.

30-Day Guarantee

We stand behind every product we make. If you're not satisfied with a purchase from antilabs.com, you may return it within 30 days of delivery for a refund or replacement — for any reason.

To start a return, email help@antilabs.com with your order number and a brief description, and we'll send return instructions. Original shipping charges and return shipping are non-refundable, and you're responsible for the cost of returning the item. In some cases, at our discretion, we may issue a refund or replacement without requiring the product to be sent back.

Once we receive and process your return, approved refunds are issued to your original payment method within 5–10 business days. At our discretion, we may offer store credit in place of a refund. Your bank or card issuer may take additional time to post the refund.

Eligibility

This guarantee is available only to the original end-user purchaser who bought directly from antilabs.com, for orders placed and delivered in the United States. Because we can't verify the storage or authenticity of product sold elsewhere, it does not apply to items purchased from third-party marketplaces, resellers, or any seller we have not authorized. Before approving a request, we may require a valid order number or proof of purchase, and may ask you to provide photos of the product or its packaging or to return the unused portion.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery at help@antilabs.com with your order number and a photo of the issue. For these cases we cover return shipping and will send a replacement or issue a refund at no cost to you.

Lost Orders

If your order is confirmed lost in transit by the carrier through no fault of your own, contact us within 30 days of the expected delivery date and we'll arrange a replacement or refund. This does not apply where non-delivery resulted from an incorrect or incomplete shipping address or refusal of delivery.

Bundles and Free Gifts

If your order included a free gift, promotional item, or bundle discount, that item must be included in your return to receive a full refund. If you keep a promotional or free item, we'll refund the amount paid for the returned product, less the retail value of the item you kept.

Subscriptions

You can cancel, skip, or modify your subscription at any time from your account dashboard. Subscription renewals are billed on your scheduled renewal date. Once a renewal order is processed, it is sent to fulfillment and typically shipping within 1–2 business days. To avoid being charged for a renewal, please cancel, skip, or modify before your renewal date. Shipped subscription orders are covered by the same 30-day guarantee described above.

Gift Cards

Gift cards are non-refundable and do not expire.

Incorrect Shipping Information

You are responsible for providing accurate shipping information at checkout. Orders returned to us due to incorrect or incomplete addresses, or orders refused at delivery, are not eligible for a refund. If the product is returned to us and remains in deliverable condition, we're happy to help reship to you (additional expenses may apply).

Fair Use and Fraud Prevention

Our guarantee is meant to let you buy with confidence — not to be used in bad faith. An order may be refunded or replaced one time. We reserve the right to verify information, require valid proof of purchase, monitor return activity, and limit, decline, or offer store credit in place of a refund where we identify suspected fraud or abuse of this guarantee — including frequent or excessive requests from the same customer, account, address, or payment method. We may decline future requests from customers who abuse the guarantee, and we may update or discontinue it at any time, with the current version always posted here.

Chargebacks

If something has gone wrong with your order, please contact us before disputing the charge with your card issuer. We can usually resolve order issues faster than a chargeback can be processed.

Changes to This Policy

We may update this policy from time to time. The most recent version will always be available on our website with the "Last updated" date at the top.

Contact

help@antilabs.com
310-876-2064

ANTI Labs
Aarmy, Inc.
9854 National Blvd #1169
Los Angeles, CA 90034