Shipping policy

Last updated: May 26, 2026

This Shipping Policy describes how orders are processed and shipped by ANTI Labs. By placing an order at antilabs.com, you agree to these terms.

Where we ship

We ship to all 50 United States. We do not ship internationally at this time. If you'd like to be notified when we expand to new regions, please contact us at help@antilabs.com.

Processing time

Orders are processed Monday through Friday, excluding U.S. federal holidays. Orders placed before 8:00 AM PT are processed the same business day; orders placed after this cutoff or on weekends and holidays are processed the next business day. Subscription orders are processed on the renewal date of each cycle.

During peak holiday season (from one week before U.S. Thanksgiving through December 25), processing time may be extended by up to 2 additional business days due to higher order volumes. Processing may also be extended by up to 1 additional business day following New Year's Day, Memorial Day, Independence Day, and Labor Day.

Severe weather, natural disasters, regional carrier delays, government actions, or other circumstances beyond our control may further extend processing and delivery windows.

Shipping methods and delivery times

We offer two shipping options at checkout:

Standard shipping: 3–7 business days after processing. Carrier is selected per order based on best route and rate, and may include DHL eCommerce Ground, Parsel, FedEx Home Delivery, or USPS Ground Advantage.
Priority shipping: 2–3 business days after processing. Carrier options include DHL eCommerce Expedited Max and FedEx 2-Day.

Delivery time estimates begin once your order has shipped, not when it is placed — processing time is in addition to delivery time.

Shipping costs

Subscription orders ship free, every order. One-time orders ship at the rate displayed at checkout, calculated based on destination, weight, and shipping method selected. One-time orders over $100 ship free.

Tracking

Once your order ships, you'll receive a confirmation email with a tracking number and link. Tracking updates are provided by the carrier; please allow up to 24 hours after receiving your tracking number for the carrier's system to begin reflecting movement.

Lost or damaged packages

If your package is marked delivered but you have not received it, please wait 24 hours (carriers occasionally mark packages delivered slightly early), check with neighbors and your local carrier facility, then contact us at help@antilabs.com within 7 days of the delivery date. We'll work with the carrier to investigate and replace as needed.

If your package arrives damaged, please photograph the package and contents before opening further, and contact us at help@antilabs.com within 7 days of the delivery date. We will arrange a replacement at no cost.

Address errors

We ship to the address provided at checkout. If an incorrect or incomplete address causes the package to be returned to us, we can re-ship to a corrected address at the cost of return shipping plus a new outbound label. If the package is delivered to the address you provided but the address was incorrect, we are not able to replace the order.

Order changes and cancellations

You can change or cancel an order before it has shipped by contacting us at help@antilabs.com as soon as possible. Once an order has been processed for shipment, we are unable to cancel it.

For subscription orders, you can pause, skip, modify, or cancel future shipments at any time through your account settings. To prevent an upcoming subscription order from shipping, please make changes before your next billing date.

Product handling

Our products are shelf-stable and do not require refrigeration during transit. We may temporarily adjust shipping methods or add insulation during extreme temperature events to protect product integrity on arrival.

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